Privacy Policy
This policy explains how Sporters Dome collects, uses, and protects the personal data of users of its website and services, in accordance with the Personal Data Protection Law and its Executive Regulations in the Kingdom of Saudi Arabia.
Data Controller: Sarh Entertainment Co. Ltd.
For privacy-related inquiries or to exercise your rights in relation to your data, please contact:
Dedicated privacy email: info@sportersdome.com
By using the website, making a booking, or subscribing to the services, the user agrees to the collection and use of their data in accordance with this policy. Separate and explicit consent shall be obtained for the processing of sensitive data, such as health data, children’s data, and marketing purposes.
Data We May Collect
We may collect the following data:
Full name, mobile number, and email address.
Booking details, such as date, time, court type, booking duration, and payment amount.
Subscription details for training programs or academies, and guardian and trainee data when registering children or juniors.
Health information voluntarily disclosed by the customer when participating in a sports activity or training program. Such information is treated as sensitive data requiring explicit consent.
Payment data, noting that payment transactions are processed through approved payment service providers, and Sporters Dome does not usually retain full bank card details.
Technical data such as IP address, device type, browser, cookies, and usage logs.
Legal Basis and Purposes of Data Use
Data is processed based on the appropriate legal basis for each purpose, including performance of contract and provision of service, consent, legal obligation, or legitimate interest, provided that this does not prejudice the rights of the user.
Data may be used for the following purposes:
Creating and managing user accounts and confirming bookings and subscriptions.
Processing payments and refunds, and communicating with customers regarding bookings, changes, or support.
Managing training programs and academies, and improving service quality and user experience.
Sending operational or promotional notifications, where permitted and accepted by the user.
Complying with legal, accounting, or security requirements, and preventing fraud or misuse of the website or services.
Sharing Data with Third Parties
Some data may be shared, only to the extent necessary, with electronic payment service providers, hosting and technology providers, SMS or email service providers, competent authorities or regulatory bodies where there is a legal obligation, and operation or support partners where needed to process customer requests. Such parties shall be required to maintain confidentiality and protect the data.
Sporters Dome does not sell users’ personal data to third parties.
Transfer of Data Outside the Kingdom
If the provision of services requires the transfer, processing, or hosting of certain data outside the Kingdom of Saudi Arabia, such transfer shall be carried out in accordance with the requirements of the Personal Data Protection Law and its regulations governing cross-border transfer, and in a manner that ensures an appropriate level of protection.
Data Protection and Breach Notification
Sporters Dome is committed to taking appropriate measures to protect personal data from unauthorized access, loss, alteration, or unlawful disclosure. Such measures include the use of secure payment systems, restricting access permissions, protecting technical systems, and reviewing operational procedures.
In the event of a personal data breach, the company shall notify the competent authority, the Saudi Data & AI Authority, and affected users in accordance with the timelines and requirements prescribed by law.
Nevertheless, the user acknowledges that data transmission over the internet cannot be guaranteed absolutely, and Sporters Dome makes reasonable efforts to protect data in accordance with the best available practices.
Data Retention
Sporters Dome retains personal data for the period necessary to achieve the purposes for which it was collected, including managing bookings, customer service, accounting requirements, or legal obligations. Once the need for the data ends, it shall be deleted, anonymized, or retained only where legally required.
User Rights
In accordance with the Personal Data Protection Law, the user has the right to be informed of and access their data, obtain a copy of it, request correction or updating, request destruction when there is no longer a legitimate need, object to its use for marketing purposes, and withdraw consent where processing is based on consent.
Such requests shall be submitted through the official communication channels. The company shall respond within the statutory period after verifying the identity of the requester. The user also has the right to submit a complaint to the Saudi Data & AI Authority.
Cookies
The website may use cookies or similar technologies to improve the user experience, save preferences, analyze website performance, and develop services. The user may control cookies through browser settings, noting that disabling them may affect some website functions.
Children and Junior Data
When registering children or juniors in training programs, registration must be completed by the guardian or with the guardian’s express consent. The guardian is responsible for the accuracy of the provided data, including any necessary health information.
Sporters Dome uses children’s and juniors’ data only for registration, safety, communication, and program management purposes. Such data shall not be used in violation of applicable laws, and their photos shall not be used for marketing purposes without the guardian’s express consent.
Marketing and Communication
Sporters Dome may send messages related to bookings, subscriptions, operational updates, or promotional offers. The user has the right to request the suspension of marketing messages at any time, while necessary messages related to the service or booking may still be sent.
External Links
The website may contain links to external websites or services. Sporters Dome is not responsible for the privacy policies or practices of such websites. Users are advised to review the privacy policies of those websites.
Privacy Policy Updates
Sporters Dome may update this Privacy Policy from time to time. The updated version shall be published on the website. Continued use of the website or services after the update shall be considered acceptance of the amended policy, with registered users being notified of material changes.