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Refund Policy

Cancellation and Refund PolicyCancellation of Court BookingsSame-Day BookingsCancellation by Sporters DomeSubscriptions and Training ProgramsCases Eligible for RefundCases Not Eligible for RefundHow to Request a RefundRefund Processing TimeFees and DeductionsAnti-Fraud

Cancellation and Refund Policy

This policy aims to clarify the cases in which a booking may be cancelled or a refund may be requested, in a manner that protects customers’ rights and regulates the operation of courts and services. The customer expressly acknowledges acceptance of this policy before completing payment.

Cancellation of Court Bookings

The customer may cancel a court booking and receive a refund or reschedule the booking if the cancellation request is submitted at least 12 hours before the booking time.

If cancellation is made less than 12 hours before the booking time, the customer shall not be entitled to a refund, and the booking shall be considered confirmed and non-refundable, unless the management approves otherwise due to exceptional circumstances.

In case of no-show at the booking time, the booking shall be considered used, and no refund or compensation shall be provided.

The management may, at its discretion, allow rescheduling instead of refunding whenever possible and available.

Same-Day Bookings

If the booking is made on the same day as the play time, the booking must be cancelled sufficiently in advance to allow the management to make the time slot available to other users.

If the booking is very close to the play time or was made shortly before the scheduled time, it may not be refundable unless approved by the management.

Cancellation by Sporters Dome

If the booking is cancelled by Sporters Dome due to maintenance, malfunction, emergency circumstances, severe weather conditions, or any operational reason, the customer shall be offered one of the following options: rescheduling the booking to another available time, or receiving a refund of the amount paid for the cancelled booking without any deductions.

Subscriptions and Training Programs

Subscription and training program fees are non-refundable after the program has started.

The customer may request cancellation of the subscription and a refund before the start of the program only, subject to management approval and after deducting any administrative fees or committed costs, if any.

The management may allow the subscription to be frozen or postponed once, in accordance with the program rules and within the period determined by the management.

Missed sessions due to unjustified absence, lateness, or failure to comply with schedules shall not be compensated.

Cases Eligible for Refund

Refunds may be granted in the following cases:

  • Cancellation of the booking before the scheduled time within the period specified in this policy.

  • Cancellation of the booking by the management.

  • A material issue with the court or facility that was not disclosed at the time of booking and clearly affected the ability to use the service.

  • Duplicate payment due to a technical error or payment processing error, after verification of the transaction.

Cases Not Eligible for Refund

Refunds shall not be granted in the following cases:

  • No-show at the booking time.

  • Late cancellation outside the permitted period.

  • Leaving the court before the end of the booking time at the customer’s request.

  • Cancellation of the booking or removal of the user due to violation of instructions or inappropriate conduct.

  • Training subscriptions after the program has started.

  • Failure to use the service due to personal circumstances of the customer without acceptable prior notice.

How to Request a Refund

To request a refund, the customer must contact Sporters Dome through the approved support channels and provide the following: booking number, customer name, mobile number or email address used for the booking, date and time of the booking, reason for the refund request, and any supporting evidence if available. Contact details are displayed on the website or official contact page.

Refund Processing Time

Refund requests are reviewed within an estimated period of 24 to 72 business hours from the time the complete request is received.

After the refund is approved, the amount shall be returned to the original payment method whenever possible. The refunded amount may take 7 to 14 business days to appear in the customer’s account, depending on the bank or payment service provider, and within the reasonable period required by the relevant regulations.

The processing time may vary in the case of bank transfers, additional review, or a request for missing information from the customer.

Fees and Deductions

The amount shall be refunded to the original payment method used for the transaction whenever possible.

Any bank fees, payment processing fees, international transfer fees, or currency differences may be deducted if imposed by the bank or payment service provider. However, the customer shall not bear any deductions if the refund is due to an error caused by Sporters Dome, in which case the management shall bear the full refund processing cost.

Anti-Fraud

All refund requests are subject to review and verification. Sporters Dome has the right to request additional information or documents to verify the validity of the request and prevent misuse or fraudulent activities.

The management has the right to reject a refund request if manipulation, unlawful use, or submission of incorrect information is proven.